Complaint

A detailed description of the procedures and complaint procedure can be found at:

Shop rules

The complaint procedure

A complaint may be lodged by the Client:

In writing to Krzeczów 224, 32-433 Krzeczów.

2. in electronic form by e-mail to: sklep@alioli.pl;

It is recommended that the Client include in the complaint description:

Information and circumstances concerning the subject matter of the complaint, in particular the nature and date of the defect.

Requests for a way to bring the Product into conformity with the Sales Agreement or a declaration of price reduction or withdrawal from the Sales Agreement.

The contact details of the complainant – will facilitate and speed up the Seller's handling of the complaint. The requirements set out in the previous sentence are in the form of a recommendation only and do not affect the effectiveness of complaints made without the recommended description of the complaint.

The complaint analysis process

The Seller shall respond to the Customer's complaint without delay and no later than 14 calendar days after the date on which the complaint was lodged. The Seller's failure to act within the above deadline means that the Seller has considered the complaint to be justified.

If it is necessary to deliver the Product to the Seller in order for the Seller to respond to the Customer's complaint or to exercise the Customer's rights under the warranties, the Customer will be asked by the Seller to deliver the Product to Krzeczów 224, 32-433 Luben. However, if, due to the nature of the defect, the type of Product or the way in which it is installed, it would be impossible or excessively difficult for the Customer to deliver the Product, the Customer will be asked to make the Product available to the Seller at the place where the Product is located, upon prior agreement.

The request for delivery of the Product shall not affect the timing of the Seller's response to the Customer's complaint and shall not affect the Customer's right to require the Seller to disassemble the defective Product and reassemble the Product after it has been replaced free of defects or the defect has been rectified, as referred to in Article 3 (1). 561[1] The civil code.

In the case of national purchases, The seller sends the goods to the customer at his own expense after the complaint has been processed, so the customer is only responsible for the delivery of the goods to the seller for the purpose of processing the complaint.

In the case of foreign purchases, i.e. the purchase of a product that is sent abroad at the Customer's request, the Customer bears the costs of delivery and collection of the advertised goods from the Seller, as the shipment abroad is a non-standard means of delivery. Once the Seller has informed the Customer how to resolve the complaint, the Customer will be asked to collect the goods on his own.

Model of complaint form

The form can be downloaded from:

COMPLAINT FORM